Privacy Policy

National Contractor Reach (“we”, “us”, or “the app”) connects homeowners and property owners with local contractors through business profiles, project portfolios, and in-app messaging. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Account information: your name, email address, and password (stored securely as a hash) when you register or sign in, plus sign-in provider details if you use Google or another supported provider.
• Customer profile information: the name, phone, location, bio, and avatar you choose to add to your customer profile.
• Contractor business information: business name, owner name, service description and area, license number and type, state, category, contact details (phone, email, website), social links, photos, before-and-after images, and videos that you publish to your contractor profile or feed posts.
• Messages: the content of conversations you send and receive through the app’s messaging feature.
• Usage and device data: log data, approximate location (if you provide it), device type, and interaction data such as posts you like or comment on.
• Payment information: when you buy a subscription or other paid product, checkout is handled by our payment provider (Base44 Payments / Wix). We receive the order, plan, and transaction status, but we do not store your full card number.

How we use your information

• To create and manage your account, profile, and listings.
• To display approved contractor profiles, posts, and portfolios to customers browsing the app.
• To deliver and route in-app messages between customers and contractors.
• To verify contractor licenses against official state licensing board records and to show verification status.
• To process subscriptions and promotions and to enforce plan entitlements.
• To investigate reports (such as fake-license or safety reports) and to enforce our guidelines.
• To communicate with you about your account, security, and policy changes, and to improve the app.

License verification & due diligence

We verify contractor licenses against official state licensing board records and display a verified badge when a license is confirmed. We do not verify insurance coverage, bonding, or other credentials — those are self-reported by the contractor. Always conduct your own due diligence before hiring.

How we share your information

• Public profiles and posts: information and media you publish to an approved contractor profile or feed post is visible to other users and may be indexed by search engines.
• Between users: the messages you send are shared with the recipient, and conversation metadata (such as your display name) is shown to the other party.
• Service providers: we use trusted providers for hosting, authentication, payments, email, and analytics, who process data on our behalf under appropriate agreements.
• Legal and safety: we may disclose information to comply with law, respond to valid requests, protect rights and safety, or investigate fraud, reports, or misuse.

Data retention

We keep your account and profile data for as long as your account is active. You can delete your account at any time from the app, which removes your profile and related content; some records may be retained as required by law or for legitimate business purposes such as fraud prevention.

Security

We use reasonable technical and organizational measures to protect your information, including encrypted authentication and role-based access controls. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

Your rights & choices

• Access and update: you can view and edit your profile information in the app at any time.
• Delete your account: you can delete your account from the app’s account settings, which removes your profile and associated content.
• Communications: you may opt out of promotional emails by following the instructions in those emails.
• Permissions: you can manage device permissions (such as camera or photos) in your system settings; revoking a permission does not require deleting your account.

Children’s privacy

The app is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, please contact us so we can delete it.

Changes to this policy

We may update this policy from time to time. When we do, we’ll revise the “Last updated” date above. Material changes will be communicated through the app or by other reasonable means.

Contact us

If you have questions about this policy or want to exercise your privacy rights, contact us through the support options available in your account settings, or reach out to the support contact listed in the app.